Learn About Our Easy Returns

Return Policy

All products available at Dexter are returnable, provided they are returned with all original packaging, paperwork and parts are in new, unused, and resalable condition.  However, you are required to pay for the return shipping back to Dexter unless we made an error in shipping the product you ordered.  In that case, we will gladly pick up the shipping charge.

To initiate a return, a Return Authorization number (RA#) must be requested within 30 days of receipt of the product. When shipping the return, this RA# must be clearly labeled on the package. Items returned without an RA# are not eligible for refund or exchange.

Canadian Returns

At this time we are not shipping to Canada.

Return Procedure

1. Contact a Dexter Customer Care Specialist at (866) 687-0587 8am-6pm (All times CST). Our customer satisfaction managers will provide you with an RA#, and email you detailed return instructions.
2. Clearly write and/or affix the RA# on the package and return to the address specified in the email.
3. Unless the return is due to manufacturer defect or Dexter error, the customer is responsible for return shipping costs.
4. The original method of payment used to place the order will be credited the purchase price, excluding return shipping costs. Dexter will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.

Defective Items
If you receive an item that is broken or defective, Dexter will provide a prepaid return shipping label. To obtain the return shipping label, follow the above return procedure.

Restocking Fees

Some of the products you purchase from Dexter will incur a restocking fee of up to 15%.  This will be applied at our discretion.

Non-Returnable Products

All products purchased from Dexter are eligible for return as long as they are returned in their original package and in undamaged condition.  

Holiday Returns

Dexter extends the eligible return period from 30 to 60 days on orders placed between “Black Friday” (the Friday following Thanksgiving) and Dec 24th. All other standard return policies and procedures apply.

Important Return Info

Authorized items must be returned with all original packaging, paperwork and parts in new and unused and resalable condition. Items not returned in the above condition will fail inspection and a refund will not be issued.

Dexter may issue a refund in good faith prior to receiving the returned item. We reserve the right to rescind such refunds if the item fails inspection upon arrival.

Dexter will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances.

Refund / Returns FAQ

How do I return an item?
Contact a Dexter Customer Care Specialist at (866) 687-0587 8am-6pm (All times CST). We will provide you with an RA#, which is required for all returns, and email you detailed return instructions.

How long does it take for us to process a refund?
Refunds normally take 5 - 7 Business Days to complete.  For a status on a return, please email support-ddg@dextergroup.com to where your Customer Care Specialist will be glad to check on the status of that refund!

Can I exchange an item?

Yes. Items that include all original packaging, paperwork and parts in new and unused condition may be returned for exchange. Simply follow the standard Dexter returns procedure.

Will I have to pay a restocking fee?
Some of the products you purchase from Dexter will incur a restocking fee of up to 15%.  This will be applied at our discretion.

Who pays for return shipping costs?
If the return is due to manufacturer defect or Dexter error, we pay for return shipping. Otherwise, the customer is responsible for the cost of returning the item. Ask your Dexter - Redneck Trailer Supplies Customer Care Specialist for details.

What should I do if I received the wrong item?
First, verify whether the item you ordered is the item you actually received. Simply compare the part number on the shipping receipt to the part number on your email order receipt.

If the numbers do not match, we may have shipped the wrong part number. Just call us at (866) 687-0587 8am-6pm (All times CST). We'll process your return, exchange the item for the correct part (if available) and send you a prepaid UPS shipping label for your return item.

If the numbers do match, you may have ordered the incorrect part number. Once again, please call us at (866) 687-0587 8am-6pm (All times CST). We'll process your return and exchange the item for the correct part (if available).